top of page

Terms and Conditions
 

Effective Date: August 20, 2026

Last Updated: August 20, 2026

 

These Terms and Conditions ("Terms") are a legal agreement between Site Search, Inc. ("Company," "we," "us," or "our") and the individual or entity ("you" or "Customer") accessing or using our software-as-a-service platform at https://www.sitesearch.co and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are agreeing on behalf of a company or organization, you represent that you have authority to bind that entity, and "you" refers to that entity. If you do not agree, do not access or use the Service.

1. The Service

The Service is a subscription-based software platform that is the leading provider of industry data and expertise to clinical research, pharmaceutical, and finance professionals. We may update, modify, or discontinue features of the Service from time to time, and will use reasonable efforts to notify you of material changes.

2. Eligibility and Account Registration

You must be at least 18 years old and capable of forming a binding contract to use the Service. When you register, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at sales@sitesearch.co of any unauthorized use.

3. Subscription Plans

- Subscription Plans. The Service is offered under the subscription plan(s) described at https://www.sitesearch.co/pricing, which may include different tiers, features, and usage limits.

4. Cancellation

- Cancellation is covered by a signed contract between the parties.

- Except as required by law or expressly stated in a separate order form, fees are non-refundable, including for partial billing periods or unused features.

- We may suspend or terminate your access for non-payment, breach of these Terms, or as described in Section 10.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation

  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except as permitted by law

  • Resell, sublicense, or provide the Service to third parties outside your organization without our written consent

  • Interfere with or disrupt the integrity or performance of the Service, including through malware, excessive automated requests, or unauthorized access attempts

  • Upload or transmit content that infringes intellectual property rights, violates privacy rights, or is otherwise unlawful

We may suspend or terminate access for violations of this Section.

6. Customer Data

- Ownership. As between you and us, you retain all rights to the data, content, and materials you submit to the Service ("Customer Data").

- License to Us. You grant us a limited license to host, process, and use Customer Data solely to provide, maintain, and improve the Service. To the extent Customer Data includes personal information — including call, voicemail, and SMS data handled through our Aircall-powered communications channel — our collection, use, and disclosure of that information is further described in our Privacy Policy at https://www.sitesearch.co/privacy-policy .

- Your Responsibilities. You are responsible for the accuracy, quality, and legality of your Customer Data and for obtaining any necessary rights or consents to submit it to the Service, including any consents required to allow us to record or transcribe calls under Section 1(C) of the Privacy Policy.

- Data Export/Deletion. Upon request, and subject to the terms of your plan, we will make Customer Data available for export for a limited period after termination, after which it may be deleted in accordance with our data retention practices and the retention periods described in the Privacy Policy.

- CCPA/California Rights. Where Customer Data includes personal information about California residents, the rights and request procedures described in Sections 9 and 10 of the Privacy Policy (Right to Know, Delete, Correct, Opt-Out of Sale/Sharing, and related rights) apply in addition to, and not in place of, this Section.

7. Intellectual Property

The Service, including all software, design, text, graphics, and other content we provide (excluding Customer Data), is owned by Site Search, Inc. or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term. No other rights are granted.

8. Third-Party Services and Integrations

The Service may integrate with or link to third-party services, applications, or platforms, including Aircall, which we use to provide telephone, voice, SMS, and related communications functionality as described in the Privacy Policy. We are not responsible for the availability, content, or practices of third-party services, and your use of them is governed by their own terms and privacy policies.

9. Confidentiality

Each party may have access to non-public information of the other party in connection with the Service ("Confidential Information"). Each party agrees to use the other's Confidential Information only as necessary to perform under these Terms and to protect it with the same degree of care it uses for its own confidential information, but no less than reasonable care. This Section does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law.

10. Term, Suspension, and Termination

  • Term. These Terms remain in effect for as long as you maintain an account or actively use the Service.

  • Termination for Convenience, Cause, and Effect of Termination. Termination and Effect of Termination is governed by the provisions of the executed contract between the Parties.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

12. Limitation of Liability

EXCEPT FOR A PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, AND REGARDLESS OF THE FORM OF ACTION, IN NO EVENT WILL EITHER PARTY (OR ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, MANAGERS OR AGENTS) BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF REPUTATION OR COSTS OF SUBSTITUTE PRODUCT, WEB SERVICES, DATA SERVICES, AND DATASET) ARISING OUT OF OR RELATING TO THIS AGREEMENT OR PROVISION OR USE OF THE PRODUCT, WEB SERVICES, DATA SERVICES, AND DATASET, EVEN IF SUCH PARTY IS ADVISED OF THE POSSIBILITY THEREOF OR IS NEGLIGENT. THE MAXIMUM AGGREGATE LIABILITY OF EITHER PARTY (AND ITS OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES AND AGENTS) SHALL BE LIMITED TO THE PRODUCT, WEB SERVICES, DATA SERVICES, AND DATASET FEE.

13. Indemnification

You agree to indemnify and hold Site Search, Inc. harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

14. Modifications to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., by email or in-app notice) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Enforcement, Governing Law, and Dispute Resolution

 - Enforcement of Breach by Customer. In the event of a breach of these Terms by Customer, Company may file a motion to enforce these Terms and seek appropriate relief and damages, including temporary and preliminary injunctive relief. Company shall be entitled to seek recovery of attorney fees and costs in connection with any action brought for Customer's uncured breach of these Terms.

Governing Law. These Terms shall be governed by the laws of the State of Delaware without regard to its conflicts of laws provisions. Any dispute relating to these Terms shall be subject to the jurisdiction of the state and federal courts of Delaware.

16. General Provisions

- Entire Agreement. These Terms, together with any contract signed between the Parties, our Privacy Policy at at https://www.sitesearch.co/privacy-policy constitute the entire agreement between you and us regarding the Service. A signed contract supersedes terms and conditions listed in this Terms and Conditions.

- Assignment.  You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

- Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

- No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

- Force Majeure. Neither party is liable for delays or failures due to causes beyond its reasonable control.

17. Contact Us

Site Search, Inc.

21 S 11th St.

Philadelphia, PA 19107

Email: sales@sitesearch.co or privacy@sitesearch.co for privacy-related requests — see Privacy Policy at https://www.sitesearch.co/privacy-policy .

bottom of page